George Dawley
Houston, TX
Mike and Donna Whitehurst
Corpus Christi, TX
Jacob Collins
Houston, TX
Scot Wagar
League City, TX
Thuy
Houston, TX
Jesus Gonzalez
Mission, TX
Steve
Toronto, Canada
I would like to express my sincere appreciation for the experience that my wife and I had in dealing with you and your staff at Houston Direct Pre-Owned. My wife, who had been feverishly searching for a car for our daughter had tried the internet searches and visited many local “used” car locations. She had been disenchanted in her efforts since she was many times met with half truths, omissions, and gender based condescending patronage. She, being a past executive with a fortune 50 company and currently finishing her doctorate degree, reads people quickly and sees through dis-ingenuousness. You guys were a breath of fresh air. With that as a back drop, you not only sold her one car, you sold her two. Your selection of vehicles was the best and cleanest we had seen. I was amazed that you had everything from a Jeep to a Bentley. Your personnel were all courteous, professional and accommodating. Michael Morteo, who was our salesman, went above and beyond to take care of us. Everything we needed done was answered with,”I’ll take care of it”, and he did. We also appreciated his foreign service to our country and the fact that you see the value in veterans. This by far was the best car buying experience that either me or my wife has had. We will buy more cars from Houston Direct Pre-Owned in the future and will highly suggest to our friends that they do the same. Thank you again.
Sincerely,
Ron Roberts
Fulshear, TX
I wanted to thank John for his very gracious customer service. As well as thanking the rest of your staff for returning calls, responding to my question and being so objective-oriented that this transaction (2008 Ford Mustang, your stock #h1199) took place within a few days. John, whom I eventually met when he volunteered to bring the auto down to Victoria to allow me to inspect it and complete the necessary paperwork, is "to the point", gets the job done and if he can't answer the question he finds someone who will. Along the course of this, I also talked with two other individuals who were highly informative regarding the necessities of the transaction. I recall Mr. Chang who provided me with a competitive financing offer which I appreciated and used to good effect at my financial institution, and please excuse my lack of recollection, the man is the sales supervisor whom when I left a generic message for someone from sales to call me, he sure did.
Ultimately, I have to to admit that Car Salesmen were not really my "cup of tea". John was more like a technician providing information, making phone calls to expedite matters and keeping me informed. At this point because of the smooth transition, competitive pricing (I had contacted two other similar competitors in your area that had this type of vehicle and I can unequivocally say that they "turned me off" by their rather curt and aloft demeanor. John was right off the line, cordial, informative and objective-oriented. I, as a small business owner, really appreciated his conduct which sealed the deal for me. Thanks to John Rowell for his great salesmanship and thanks to his support staff who evidently provide a great atmosphere for customers who chose your organization to conduct business. I know that from this point on, in the course of buying any other auto in my life, I will checking in with you guys ... great crew.
Sincerely,
Jose
Corpus Christi, Texas
I purchased a 2009 BMW X5 from Kerrie Crawford at Houston Direct Pre-owned the evening before Thanksgiving Day and immediately took it on a trip to Louisiana to spend the holiday with the family. The folks at Houston Direct Pre-owned were very courteous and professional as one would expect from any high end dealership yet there was no pressure or haggling over the price of vehicle I was considering purchasing. They even went out of their way to drive the vehicle I arrived in to my home some 40+ miles away so I didn't have to come back with someone else to retrieve it, now that's caring for your customer with actions and not just words! After conversing with and or test driving X5's at Advantage BMW and BMW of The Woodlands, I was able to locate the high quality vehicle that best fit my specific needs at Houston Direct Pre-owned and ended up saving some money in the process. They were also able to beat my bank's (USAA) interest rates so I decided to finance the balance of the vehicle there as well and save a few additional dollars... It don't get much better than that!! Houston Direct Pre-owned is the best kept secret in the Houston Metro Area but it won't be for long!
T Martin
League City, TX
Dear Mr. Hagan,
I wanted to take a moment to express my extreme appreciation and
gratitude to you and your staff at Houston Direct Pre-Owned. I recently
purchased a 2007 BMW 335i a few weeks ago and I must say out of the 10
prior cars I have owned in my life so far, the car buying experience was
by far the best with your company than any other I have had. Your staff
was very kind, professional, informed, and most importantly to me, were
not the typical salesmen hounding me to buy the car within five minutes
of stepping on the property. Another impressive side to your sales team
was the camaraderie they had among each other. I had several different
people help me on several occasions and it was never about stepping on
another persons toes but about helping me, the customer. Whatever system
you have in place with your team is working and I commend you for it. I
would like to thank you personally for the help you gave me as well as
Mike Morteo, Courtney Coleman, and Stormy Story. These three as well as yourself went above and beyond in my
opinion to make the whole car buying experience a pleasurable one for me
and I thank you again for that.
As I write this e-mail the above mentioned is enough to make me
extremely satisfied as a customer and I guarantee I will recommend your
dealership to any friends or family that I know are looking for a car,
but there is still another reason I am so impressed with your team. Even
after the sale was final and I took possession of the car your team
went out of their way to help me with a minor problem with the vehicle
and it has since been corrected. I thought maybe the service would not
be the same after, but I was very wrong. Everyone there treated me like I
was a member of the family.
Honesty is very hard to find anywhere these days, but it is still
dominant with Houston Direct. I have received two separate checks in the
mail after the sale was final for a difference in the TTL and also a
small difference on the trade your people found some how. My point is
that you could have easily just kept that money and I would have never
known the difference and there would be no possible way for me to find
out. This honestly left me speechless since most car dealerships have a
reputation for being sneaky and down right dirty. This is definitely not
the case with your store. I have told several friends about this and
they to are very impressed with that alone, and as I already said I will
be recommending all of them to you anytime I hear of them looking to
purchase a vehicle.
In closing I would ask that you commend your team and especially the
three I mentioned above personally or even in writing as I feel they
deserve it and should be recognized for their hard work and dedication
to excellence. I would also ask that you forward this email to the owner
as I would like him to know how one of his customers feels about his
employees and I hope he will Take the time as I have just now to commend
all of you for a job well done.
I was skeptical about buying the Chevrolet Avalanche on-line through houstondirect. It was a new experience not having to deal with salesmanship tactics and all the information I needed to know about the vehicle was available in their website. When I decided to purchase the vehicle I did all my financing through my credit union so all I had to do was pick up the vehicle & When I got to Houston, the vehicle was everything I was told. It was in excellent condition, clean, and ready for delivery. Doing the paperwork took only minutes and the entire staff was very courteous during my short wait. My son is happy with the vehicle and hasn’t had any problems.n I strongly recommend houstondirect.com to anyone for a good deal in purchasing a pre owned vehicle.
Rudy
Corpus Christi, TX
I would like to tell you how much my wife is enjoying her new vehicle. The 2010 Infiniti G37 we purchased has been great and worry free. The ease and speed of the sale, excellent financing opportunities, no pressure selling at Houston Direct was a pleasant and welcome surprise. We looked forseveral vehicles at branded car dealerships and rarely chose to even test drive them. As you know, I test drove two or three different vehicles,visiting enough to be believed to be a new employee? I guess that says something for the accommodating nature of the dealership and the customer centric vision of your management, and maybe a little about me too? We enjoyed our experience there and purchased a great vehicle for a great price. & We wish you and everyone there good luck in the future and a Merry Christmas.
Thanks,
Alan
Katy, TX
Thanks,
To the Houston Direct Family,
Thanks,
Dear Mr. Munoz,
Thanks,
This is the proud owner of the 2009 Blue Dodge Challenger on your lot. I just wanted to write and thank you again for the outstanding customer service I received at Houston Direct Pre-Owned! Compared to the dealers I spoke with previously, you were a breath of fresh air and made me feel 100% comfortable about making such a large purchase! Owning this car is a dream come true and I couldn't be happier! Best of luck to you and God bless.
C. Godby
Houston, TX
I recently purchased a used car from your dealership. I have never been happier with the service I received at your dealership. Not only were you fair in the deal that was made but also very upfront about the product. You delivered more than what was promised even without my asking for it. The follow up by Mark was also great. He has kept me up to date with all events that took place. Overall, a very satisfactory experience. If there were stars to be filled out, I would fill all five.
M. Thukral
Houston, TX
I would like to thank everyone at Houston Direct for all the excellent customer service given during the process of purchasing my 335i BMW. Starting with Courtney, when I contacted him after locating the car online, he worked with me pretty much daily given me updates on the car. He was always friendly when I would call with questions and trying to figure out when I would be able to actually drive to Houston. When I was unable to make it to Houston in a timely manner, he informed me that it could be driven to me. I then spoke with Stormy who was also very friendly and helpful in finding a great finance rate (she beat my credit union's rate). Kevin drove to car to me and he was also very friendly and understanding, answering any question he was able to answer for me. If I had a question he did not have the answer for, he was on the phone with someone that did. This sale had to be one of the smoothes transactions I've done in a very long time. Thank you all.
S. Stanko
Waco, TX